Refund & Cancellation Policy

This policy applies to event tickets (such as "Arpana") and other paid services purchased through nrutyapuri.in.

1. Event tickets

• Tickets, once purchased, are generally non-refundable and non-cancellable, as each ticket reserves a seat for a limited-capacity event.
• Tickets are, however, transferable — you may allow another person to attend using your ticket number and confirmation email.

2. If the event is cancelled or postponed

• If Nrutyapuri Dance Academy cancels an event, ticket holders will receive a full refund of the ticket amount.
• If an event is rescheduled, your existing ticket will remain valid for the new date. If you cannot attend the new date, you may request a full refund.

3. How refunds are processed

• Approved refunds are credited to the original payment method (the UPI ID, card, or account used at checkout).
• Refunds are typically processed within 5–7 business days of approval, though the exact time depends on your bank or UPI provider.
• No cancellation or processing fee is charged on eligible refunds.

4. Duplicate or failed payments

If you are charged but do not receive a ticket, or are charged more than once for the same order, please contact us with your payment reference. We will verify and refund any duplicate or failed charge in full.

5. Class fees

Fees for dance classes and courses are governed by the specific enrolment terms communicated at the time of joining. Please contact us for details before enrolling.

6. How to request a refund

To request a refund or report a payment issue, email nrutyapuridanceacademy@gmail.com or call +91 87540 00520 with your name and payment/ticket reference. We aim to respond within 2 business days.

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